QOP Diagnostics runs clearly scoped operational services where “done” is defined upfront. Delivery is measured by completed outcomes, not hours, seats, or general activity. The result is predictable, auditable execution across diagnostic workflows.
SchedulingWorkflowReporting
expertise in
Outpatient Diagnostics
Building stronger, more connected teams
Diagnostics operations that actually get finished
Prior auths on imaging orders. Accessioning backlogs. Claim denials on high-cost studies. When these pile up at a diagnostic operation, turnaround time slips and revenue stalls. QOP Diagnostics takes specific operational workstreams off your team and delivers them to defined completion criteria. You see what was finished, what is in progress, and what is blocked, and you pay for completed outcomes rather than staffed seats.
Outcome based operations support
At QOP Diagnostics, we deliver clearly defined, measurable operational outcomes—not headcount, shifts, or generic “support”. Labs use us to offload recurring work without hiring or managing extra staff. The focus is on predictable, verifiable execution so payment is tied to finished work rather than time, seats, or vague effort.
Scheduling. Workflow. Reporting.
A model built around defined outcomes
Our model at QOP Diagnostics links billing to clearly completed diagnostic operations. We start with a discovery call to understand priority workflows and what “done” should look like for your lab. Completion definitions are agreed and integrated with your systems for clean handoffs. For tasks that can't be standardized reliably, we also offer a dedicated specialist under a traditional monthly arrangement.
How we help
Prior Authorization Coordination
Process payer prior authorizations, submit follow-ups, and document status for orders
We handle routine payer authorization submissions, follow-ups, and outcome documentation for diagnostic orders. QOP Diagnostics tracks every submission with logged evidence and visible updates. When clinical judgment or peer-to-peer interactions are required, we route the case to your team while maintaining complete workflow visibility.
Patient Access Intake & Eligibility
Verify patient preregistration, eligibility, and benefits with clear ready versus blocked status
We handle patient preregistration, eligibility checks, and benefits verification to prevent downstream delays. QOP Diagnostics documents each encounter as ready or blocked, records missing inputs, and follows up on incomplete data so that no patient intake step is left unresolved.
Patient Scheduling & Confirmations
Manage appointment bookings, reschedules, cancellations, and confirmation workflows for diagnostic schedules
We handle appointment bookings, reschedules, cancellations, and confirmations to maximize diagnostic capacity. Each action is logged with outcomes and notifications. When orders or payer authorizations are missing, QOP Diagnostics routes the case to the appropriate team to keep scheduling status accurate.
Lab Intake & Accessioning Data Entry
Validate lab orders and enter accession data, ensuring proper routing and exceptions
We handle lab order validation and accessioning data entry, producing clean records and documented exceptions. QOP Diagnostics captures add-on tests, relabels, and send-out routing while preventing system delays. Physical specimen handling and testing remain with your team, while we manage the operational intake flow.
Claims Submission & Rejection Resolution
Submit and correct claims using provided codes to achieve payer acceptance
We handle claim creation, submission, and rejection correction to achieve payer acceptance. QOP Diagnostics logs evidence for each step and maintains a clear audit trail. Focus remains on accurate submission and correction; coding policy decisions and clinical sign-offs are managed separately by your team.
Coding & Charge Validation
Check coding and charges for completeness, documenting exceptions for client review
We handle pre-submission coding and charge validation, flagging exceptions and documenting recommendations for client approval. Each work item produces a verified pass or clear exception. QOP Diagnostics keeps submissions clean without touching clinical documentation or final compliance sign-off.
Tailored Service
Custom work items built around your workflow
You tell us the workflow you want off your plate. We map it into clear work items, define inputs and “done,” set exception rules, then connect it to the right systems so delivery is consistent and auditable with QOP Diagnostics.
Dedicated Full-Time Specialist
Flexible tasks that do not fit our fixed outcome model
If a traditional model fits better, you can work with a dedicated full-time specialist through us. They focus on your workflows day-to-day, integrate into your tools where needed, and handle a wider mix of tasks that are hard to standardize into work items.
Frequently Asked Questions
Common questions
How do we decide what services to start with?
We start with a discovery call to identify the highest-impact operational services, focusing on those that create the most load or business risk for your team. QOP Diagnostics only takes on services that can be tightly scoped for consistent execution.
How does work enter the workflow?
Work enters through multiple channels depending on the service: system triggers, shared queues, scheduled batches, integrations, or agreed handoffs with your team. QOP Diagnostics defines the intake method per service to maintain a reliable, predictable workflow.
Do you work in our systems or your systems?
Execution depends on the service and workflow. Sometimes QOP Diagnostics operates directly in your tools, sometimes in ours, and sometimes we connect both so work moves cleanly between systems.
How do you define what counts as “complete”?
Each service is divided into outcome types with written completion rules. If proof is required (a confirmation, status update, record change, or log note), that requirement is defined upfront so every completed ticket is auditable.
How does pricing work?
Pricing is outcome-based. Each outcome type has a unit price tied to completion rules. Most clients use a recurring service credit or minimum commitment, with overage billed per completed outcome. Blocked or out-of-scope items are not treated as completed.
What does onboarding look like?
We align on scope and outcomes, confirm the intake method, set up tooling or integrations, and run a short ramp to validate rules match real workflows. After validation, QOP Diagnostics delivers in steady state with consistent definitions, intake, and pricing.
“We collaborated with QOP Diagnostics to handle a dedicated workflow and follow-ups. This led to clear processes, efficient intake, and a reliable rhythm within weeks. Their transparent approach ties payment to verified results, and the integration with our systems was clean. This shift helped reduce our backlog and made turnaround times more predictable.
By outsourcing these tasks, we’ve minimized internal efforts spent on updates and chasing progress. QOP Diagnostics now owns that work end to end, giving us a dependable way to run diagnostics workflows.”
Ava Jenkins
VP of Laboratory Operations
What clients say

