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Outcome based operations support

At QOP Diagnostics, we deliver clearly defined, measurable operational outcomes—not headcount, shifts, or generic “support”. Labs use us to offload recurring work without hiring or managing extra staff. The focus is on predictable, verifiable execution so payment is tied to finished work rather than time, seats, or vague effort.

QUALITY OPERATIONS, QUALITY TALENT, REAL IMPACT,

A model built around defined outcomes

Our model at QOP Diagnostics links billing to clearly completed diagnostic operations. We start with a discovery call to understand priority workflows and what “done” should look like for your lab. Completion definitions are agreed and integrated with your systems for seamless work flow. For tasks that can't be standardized reliably, we also offer a dedicated specialist under a traditional monthly arrangement.

We handle routine payer authorization submissions, follow-ups, and outcome documentation for diagnostic orders. QOP Diagnostics ensures every submission is tracked, evidence logged, and updates are visible. When clinical judgment or peer-to-peer interactions are required, we route the case to your team while maintaining complete workflow visibility.

We handle patient preregistration, eligibility checks, and benefits verification to prevent downstream delays. QOP Diagnostics documents each encounter as ready or blocked, records missing inputs, and follows up on incomplete data so that no patient intake step is left unresolved.

We handle appointment bookings, reschedules, cancellations, and confirmations to maximize diagnostic capacity. Each action is logged with outcomes and notifications. When orders or payer authorizations are missing, QOP Diagnostics routes the case to the appropriate team to keep scheduling status accurate.

We handle lab order validation and accessioning data entry, ensuring clean records and documented exceptions. QOP Diagnostics captures add-on tests, relabels, and send-out routing while preventing system delays. Physical specimen handling and testing remain with your team, while we manage the operational intake flow.

We handle claim creation, submission, and rejection correction to achieve payer acceptance. QOP Diagnostics logs evidence for each step and maintains a clear audit trail. Focus remains on accurate submission and correction; coding policy decisions and clinical sign-offs are managed separately by your team.

We handle pre-submission coding and charge validation, flagging exceptions and documenting recommendations for client approval. Each work item produces a verified pass or clear exception. QOP Diagnostics ensures submissions remain clean without touching clinical documentation or final compliance sign-off.

You tell us the workflow you want off your plate. We map it into clear work items, define inputs and “done,” set exception rules, then connect it to the right systems so delivery is consistent and auditable with QOP Diagnostics.

If a traditional model fits better, you can work with a dedicated full-time specialist through us. They focus on your workflows day-to-day, integrate into your tools where needed, and handle a wider mix of tasks that are hard to standardize into work items.

What exactly do you deliver?

QOP Diagnostics runs clearly scoped operational services where “done” is defined upfront. Delivery is measured by completed outcomes, not hours, seats, or general activity, ensuring predictable, auditable execution for diagnostic workflows.

How do we decide what services to start with?

We start with a discovery call to identify the highest-impact operational services, focusing on those that create the most load or business risk for your team. QOP Diagnostics only takes on services that can be tightly scoped for consistent execution.

How does work enter the workflow?

Work enters through multiple channels depending on the service: system triggers, shared queues, scheduled batches, integrations, or agreed handoffs with your team. QOP Diagnostics defines the intake method per service to maintain a reliable, predictable workflow.

Do you work in our systems or your systems?

Execution depends on the service and workflow. Sometimes QOP Diagnostics operates directly in your tools, sometimes in ours, and sometimes we connect both so work moves cleanly between systems.

How do you define what counts as “complete”?

Each service is divided into outcome types with written completion rules. If proof is required—confirmation, status update, record change, or log note—that requirement is defined upfront so every completed ticket is auditable.

How does pricing work?

Pricing is outcome-based. Each outcome type has a unit price tied to completion rules. Most clients use a recurring service credit or minimum commitment, with overage billed per completed outcome. Blocked or out-of-scope items are not treated as completed.

What does onboarding look like?

We align on scope and outcomes, confirm the intake method, set up tooling or integrations, and run a short ramp to validate rules match real workflows. After validation, QOP Diagnostics delivers in steady state with consistent definitions, intake, and pricing.